Frequently Asked Questions (FAQ):
To service our customers better, we maintain warehouses throughout The United States. Depending on which product you order, we could ship from any of these warehouses. If you would like to know specifically where we will ship from, please call us (888) 551-4490 or chat with us.
A Return Materials Authorization (RMA) must be requested before returns can be made. Please request via email or phone. We accept returns for exchange or refund up to 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition." Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 14 calendar days of the delivery date
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receive it.
There is usually a restocking fee for returned items that are not being exchanged and are not damaged. The restocking fee varies by manufacturer and will be communicated once we are contacted. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.
Customer Service is available Monday-Friday from 8:00AM to 4:00PM Central Standard Time.
Phone: (888) 551-4490
Chat: Click on the chat button below
Yes, we accept credit cards from USA issuing banks.
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